U.S. Productivity and Quality Award for Virginia


SPQA Publications


Organizations and individuals start with the Criteria for Performance Excellence.  Maintained and published by the Baldrige Performance Excellence Program, with the assistnace of the United States Department of Commerce’s National Institute of Standards and Technology (NIST), the Criteria is available in three versions: 

1.   Education,
2.   Health Care,
3.   Business, Non-Profits, and Government,

The Criteria is revised every two years. During the transition year, Virginia SPQA uses the previous edition. The applicable versions of the Criteria for Virginia SPQA Programs are available for purchase in hard or soft copies by clicking here.

Virginia SPQA publications of interest also include its Program Guides. Each is updated annually and can be downloaded on the right. 

Virginia Forum for Excellence Presentations

The Virginia Forum for Excellence is held each year to promote organizational performance excellence and recognize Virginia SPQA participant organizations and individuals.  Attendance is made up of Individuals interested in organizational performance excellence from all sectors and disciplines.  The event features speakers and workshops covering a broad set of topics.  Visit Virginia SPQA on Facebook for photos and more.  Selected presentations from past workshops are available below.


21st Century Leadership: A Core Competency for Success | Sept 15-16, 2014

Forum 2014

Official Program Peer to Peer Coaching for Business
EI-Key Competencies of Effective Leaders Plan for Success-Why Strategic Planning is Critical
Engaging the Non-Profit Customer Impact of Positive Psychology in Leadership
Moving from Silos to Effective Performance Management Reducing the FOG-Strategic Quality Assessment
Innovation Basics-It’s Not Elementary Bridging the C-Suite Social Media Gap
Knowledge Management and Employee Engagement The Compliant, Ethical and Moral Leader
Leading in a VUCA World Creating the Right Communications Plan

Using Baldrige Criteria to drive Intelligent Risk, Sustainability and Results | Sept 16-17, 2013

Forum 2013

Official Program Zen & the Art of Sustainability Management
The Truth Option: Bedrock of Intelligent Risk Six Easy Pieces: Evaluating Results
PMI’s Risk Management Methodology Sustain Excellence through Trust & Measures
The Criteria Are an Intelligent Risk Approach Vet Strong: Recruit, Hire, Train and Retain…
Pro-Active Root Cause Analysis Emergency Preparedness…Where its going
Innovative Strategies for Business Social Media Assessing Results, What to Include…

Achieving Results Through Innovation | Sept 10-12, 2012

Forum 2012

Increase Speed - Reduce Risk Baldrige & Organizational Develoment
Learning from Leonardo Building a Culture of Innovation
Data - Not Just Numbers Recapitalizing the Workforce VET at a Time
Innovation Structures & Culture The Strategic Crosswalk
Performance Outcomes for Innovation Benchmarking to Process Excellence
Motivating During Change

Creating a Culture of Engagement | Sept 7-8, 2011

Forum 2011

Baldrige & SPQA - More than an Award Internal Customers Matter Too
Building Dream Team Cultures Managing the Employee Customer Encounter
Creating a Culture for Learning & Agility Senior Leader Engagement
Creating a Customer Focused Organization The Trust Factor
Engaging the Y Generation Transforming Your Strategic Direction
Fanning Social Media Wildfires World Class Engagement

The Upside of the Downturn | Sept 14-15, 2010

2010 Forum

Courage to Lead a Lean Journey Leveraging Good to Best Practices
Effective Benchmarking-Industrial Tourist Managing Competency Capability & Capacity
Employee Engagement Move Towards Improving Organizational . . .
Knowledge Management System  

Virginia SPQA Newsletter | Performance Counts

Published seasonally, Performance Counts contains news and notes of interest to the Virginia SPQA community.  Content contributions are always appreciated; email editor@spqa-va.org with content contributions and suggestions. Check out the current issue along with back issues available below. 

SPQA Newsletter

2015 Winter Spring

2014 Fall
2014 Winter
2014 Spring
2014 Summer

2013 Fall
2013 Winter
2013 Spring

2012 Winter
2012 Spring
2012 Summer

2011 Spring
2011 Winter

2010 Fall
2010 Summer
2010 Spring

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